Website Maintenance & Support Terms and Conditions

  • CMS Website maintenance services are annual (12 month) agreements.
  • CMS Website maintenance services are limited to WordPress/ CMS websites.
  • Payment Methods :
    • Yearly Website Maintenance fees should be paid through debit/credit card or Interac. No other forms of payment will be accepted.
    • We accept Visa, MasterCard, American Express, JCB, Discover, and Diners Club.
  • Termination of this agreement by the client.
    • Clients may terminate this agreement at any time with 30 days written notice, additional fees may apply for early termination.
    • A fee of $150 will be charged to the clients account for terminating this agreement before the 6th month of the agreement term.
    • After the initial 12 months, the client may terminate this agreement without paying any additional fees with 30 days written notice.
  • We may terminate this agreement at any time with written notice to the client.
  • An administrative fee of $25 will be charged to the clients account for any late payments or declined debit/credit card charges.
  • An administrative fee of $35 will be charged for returned checks.
  • There are absolutely no refunds for any fees related to website maintenance services.
  • When adding new text and/or content to a page the client is responsible for providing all text (in digital format) and images/photos.
  • Minor updates are limited to 5 incidents per week depending on availability. More minor updates may be able to be completed each week depending on our project schedule. The client may submit a support ticket to find out if more updates may be allowed in a given week.
  • There is no roll-over for any website maintenance plan services.
  • “Update turnaround time” is based on standard minor updates. Advanced programming may result in longer turnaround times.
  • Urgent and/or Rush updates, modifications, or edits will be completed within 24 hours. A fee of $50 will be charged if updates and/or modifications or edits are required to be completed on Saturday or Sunday.
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